This policy applies to all furniture supplied by Scrolt Enterprise for commercial, hospitality, and institutional use, including but not limited to cafés, restaurants, hotels, resorts, offices, and retail spaces.
Nature of Solid Wood Products (Industry Disclaimer)
Solid wood is a natural material, and variations are inherent and unavoidable. The following characteristics are not considered defects and do not qualify for return, replacement, or refund:
- Grain, Colour & Shading Variations: Differences in tone, grain pattern, texture, or shading between products—or within the same product—are natural characteristics of solid wood.
- Knots & Natural Markings: Knots, mineral streaks, and surface irregularities are natural timber features and enhance material authenticity.
- Medullary Rays & Growth Marks: Visible flecks or grain patterns caused by cross-grain cuts are inherent to hardwood species.
- Seasonal Expansion & Contraction: Movement caused by changes in humidity and temperature may result in drawers or panels tightening or loosening. This is normal and expected.
- Internal Finish Standards: Internal or non-visible areas are finished to functional and safety standards. Variations in polish or texture compared to external surfaces are acceptable.
- Minor Levelling Variations: For floor-standing products, leg variations up to 5 mm are acceptable and may be adjusted using levelling bushes. Variations beyond this may be repaired or replaced at our discretion.
- Surface Dust or Reduced Shine: Minor dullness or surface dust is acceptable and can be resolved through standard cleaning or polishing procedures.
Commercial Warranty Policy
All furniture supplied for commercial or hospitality use is covered by a limited warranty of one (1) year from the date of delivery, unless otherwise stated in writing.
This warranty covers manufacturing defects in materials or workmanship that materially affect the structural integrity or intended use of the product under normal commercial conditions. During the warranty period, Scrolt Enterprise, at its sole discretion, may: – Repair the defective
component on-site, or – Replace the defective part or product, or – Offer an alternative resolution deemed appropriate.
The determination between repair and replacement shall rest solely with Scrolt Enterprise
Warranty Exclusions (Commercial Use)
- Damage resulting from improper storage, transportation, handling, installation, or maintenance after delivery.
- Damage caused by misuse, abuse, accidents, impact, overloading, or negligence.
- Normal wear and tear associated with high-traffic commercial environments, including: Fabric or leather fading, staining, tearing, or loosening
- Cushion compression or softening
- Surface scratches, dents, or finish wear
- Damage caused by environmental conditions such as excessive humidity, heat, direct sunlight, or dampness.
- Modifications, repairs, or alterations carried out by third parties without written approval from Scrolt Enterprise.
- Consumable components and finishes subject to routine commercial use.
Returns, Replacements & Refunds (B2B)
- All products are made-to-order or supplied against confirmed commercial specifications. Returns or refunds are not accepted once an order is confirmed, except in cases of verified manufacturing defects.
- Transit-related damage must be reported in writing within 48 hours of delivery, supported by clear photographic evidence.
- Claims raised after installation, use, or modification are not eligible for return or refund.
- Approved repairs or replacements will be processed within a reasonable timeframe, subject to production schedules and logistical constraints.
Sunlight & Heat Disclaimer
- Maintain a minimum clearance of 30 cm from heat sources such as radiators, kitchen equipment, or appliances.
- Prolonged exposure to direct sunlight may result in colour change or fading.
- Heat from hot cookware, plates, or electronic equipment may damage surfaces. Protective mats and coasters must be used at all times.
Commercial Care & Maintenance Responsibilities
- Clients are responsible for correct installation and protection of flooring and surrounding surfaces.
- Chairs must not be leaned back on two legs, as this compromises joint strength and structural integrity.
- Avoid contact with sharp objects, chemicals, abrasive cleaners, perfumes, or cosmetics.
- Professional restoration is recommended for scratches, stains, or surface damage.
- Failure to follow care and maintenance guidelines will render the warranty void
Scrolt Enterprise shall not be liable for any indirect, incidental, or consequential damages, including loss of business, revenue, or reputation. Any liability, if applicable, shall be limited strictly to the invoice value of the product supplied
Cancellation Policy (Commercial & Hospitality – B2B)
All furniture supplied by Scrolt Enterprise for commercial, hospitality, institutional, or business use is manufactured on a made-to-order basis in accordance with client-approved specifications, drawings, finishes, and quantities. Production commences immediately upon order confirmation and receipt of advance payment.
Accordingly, orders once placed cannot be cancelled, amended, returned, or refunded under any circumstances. No “change of mind”, exchange, or return policy is applicable to B2B orders.
Damage or Defective Product Policy (B2B)
We maintain strict quality control procedures prior to dispatch. In the unlikely event of transit damage or a manufacturing defect, the following terms shall apply:
- Notification: The client must notify Scrolt Enterprise in writing at care@scroltenterprise.com, supported by clear photographs and relevant details, within a reasonable time of delivery.
- Evaluation: Our technical team will review the issue and communicate a resolution within two
(2) business days of assessment. - Remedial Action: Scrolt Enterprise reserves the sole discretion to: Rectify the defect through on-site repair, where feasible, or
Replace the affected product or component. - Returns & Logistics: If a return is authorised, the product must be packed strictly in its original packaging. Logistics partners may refuse pickup if packaging standards are not met.
- Packaging Responsibility: Clients must retain original packaging in usable condition throughout the warranty period. Any additional or replacement packaging supplied for reverse logistics shall be chargeable.
IMPORTANT – Custom & Project Orders
All customised, bespoke, project-based, or made-to-specification orders supplied for commercial or hospitality use are strictly non-cancellable, non-returnable, and non-refundable, except where expressly agreed in writing by Scrolt Enterprise.
By placing an order, the client acknowledges and accepts the terms outlined in this Commercial & Hospitality (B2B) Policy.
