Privacy Policy

WELCOME TO SCROLTENTERPRISE.COM

This Privacy Policy describes how Scrolt Enterprise Private Limited (“Company”, “we”, “our”, or “us”) collects, uses, stores, shares, and protects personal data in accordance with the Digital Personal Data  Protection Act, 2023 (India) and other applicable Indian laws.

This Policy forms an integral part of and must be read together with our Terms of Service. In the event of any inconsistency, the Terms of Service shall prevail to the extent permitted by law.

1. Company Information

Scrolt Enterprise Private Limited is a company incorporated under the Companies Act, 2013, having its registered office at: Upper Ground Floor, Flat No. 4, Khasra No. 322, Nand Tara Apartment, IGNOU Road, South Delhi – 110068, India.

2. Applicability & Legal Basis

This Privacy Policy is issued in compliance with: – The Digital Personal Data Protection Act, 2023  (DPDP Act) – The Information Technology Act, 2000 and applicable rules – The Companies Act, 2013  This Policy applies to all Users who access, browse, or transact on the Platform, whether registered or unregistered.

3. Definitions

Unless otherwise defined herein, capitalized terms shall have the same meaning as assigned under the DPDP Act, 2023 and the Terms of Service.

  • “Data Principal” means the individual to whom the personal data relates.
  • “Personal Data” means any data about an individual who is identifiable by or in relation to such data.
  • “Data Fiduciary” means Scrolt Enterprise Private Limited.
  • “Data Processor” means any third party processing personal data on behalf of the Company.
  • “Platform” means www.scroltenterprise.com.
  • “Services” means the online marketplace for furniture and home décor.

4. Personal Data We Collect

We collect only such Personal Data as is necessary for lawful purposes connected with our Services, including:

  • Identity and contact details (name, email address, phone number)
  • Delivery and billing address
  • Account credentials
  • Transaction and order details
  • Device and technical information (IP address, browser type)
  • Customer support communications

We do not knowingly collect personal data of children under 18 years of age.

5. Purpose of Processing

Your Personal Data is processed strictly for the following purposes:

  • Order processing, delivery, and payment reconciliation
  • Account creation and management
  • Customer support and grievance redressal
  • Website security, fraud prevention, and analytics
  • Legal compliance and record-keeping
  • Marketing communication (only with consent)

Personal data shall not be processed for any purpose that is not reasonably necessary or disclosed at the time of collection.

6. Consent

By using the Platform and providing your Personal Data, you expressly consent to its processing for the purposes stated in this Policy.
You may withdraw consent at any time by emailing care@scroltenterprise.com. Withdrawal of consent may result in limitation or discontinuation of Services, as stated in the Terms of Service.

7. Sharing & Disclosure of Personal Data

We do not sell or rent Personal Data. Data may be shared only:

  • With logistics, payment gateway, IT, and analytics service providers acting as Data Processors
  • To comply with legal obligations, court orders, or government authorities
  • To protect the rights, property, or safety of the Company, Users, or the public

All Data Processors are contractually bound to protect Personal Data.

8. Data Retention

Personal Data is retained only for as long as necessary to fulfill the stated purposes or as required under applicable laws, including taxation and accounting regulations.
Upon withdrawal of consent or completion of purpose, data shall be securely deleted or anonymized, unless retention is legally required.

9. Cookies & Analytics

We use cookies and similar technologies for: – Essential website functionality – Performance analytics – User experience improvement . You may disable cookies through your browser; however, certain features may not function properly.

10. Data Security

We implement reasonable security safeguards, including technical and organizational measures, to protect Personal Data from unauthorized access, loss, or misuse.

Despite best efforts, no system is completely secure, and Users acknowledge inherent internet risks, as stated in our Terms of Service.

11. Rights of Data Principals

Subject to the DPDP Act, you have the right to:

  • Access information about your Personal Data
  • Request correction or erasure
  • Withdraw consent
  • Nominate another person to exercise rights in the event of death or incapacity
  • Grievance redressal

Requests may be submitted to care@scroltenterprise.com.

12. Grievance Redressal Officer

In accordance with the DPDP Act, the grievance redressal contact is:
Email: care@scroltenterprise.com
We shall respond within the timelines prescribed under applicable law.

13. External Links

The Platform may contain links to third-party websites. The Company is not responsible for the privacy practices of such external platforms.

14. Severability

If any provision of this Policy is held invalid or unenforceable, the remaining provisions shall continue in full force.

15. Amendments

This Privacy Policy may be updated periodically. Continued use of the Platform constitutes acceptance of the revised Policy.

16. Contact Information

For privacy-related queries, consent withdrawal, or data requests, contact: care@scroltenterprise.com

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